You can expect that:
- We will be polite,courteous and respond sensitively to your needs.
- We will treat you with honesty and respect,making it clear what we can and can't do.
- Your enquiry will be dealt with promptly and efficiently with the best possible solutions found for you when you first contact us.
- We will actively seek and listen to your comments,respond to your complaints and learn from them.
- We will not discriminate on the grounds of race,sex,sexual orientation,creed,religion,disability,size or age,and will seek to eliminate such discrimination by others to promote equality and fairness for all.